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CREDIT & COLLECTIONS OFFICER
Company:BORD GAIS EIREANN |
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Job Reference Number |
14572077 |
Client ID: |
RI/530/12 |
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Posted On: |
Feb 22 2012 |
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Location: |
DUBLIN, DUBLIN |
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Job Type: |
Temporary |
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Salary: |
COMPETITIVE |
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Benefits: |
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Energy - Dublin Based
Specific Purpose
Ref: 530/12
A leading Irish energy provider, Bord Gáis is responsible for building, owning and operating transmission and distribution networks delivering gas and electricity to over 1,000,000 industrial, commercial and residential customers. Applications are now invited from suitably qualified candidates for the position of Credit & Collections Officer – Residential.
The Role:
The successful candidate will join the Credit & Collections Residential Team. Extensive customer contact is involved requiring excellent interpersonal skills while maintaining a professional manner at all times. This role will require a high calibre candidate to be able to work as part of a team as well as on their own initiative. The person will be responsible for decision making which leads to optimal management of the debt portfolio within their control. Achievement of agreed Cash Collection and Application targets will be required.
Main duties and Responsibilities:
• Outbound Collection of aged debt by telephone to residential customers – prompted by system generated tasks & own initiative using aged debt analysis reports.
• Decision making regarding disconnection of overdue accounts.
• Accurate and timely updating of Collections System with regard to actions taken and future collection tasks.
• Inbound Collection calls from customers & 3rd Party call centre.
• Negotiating and planning with customers & partners to clear debt with use of payment plans.
• Building strong positive relationships with Billing, Customer Care, and Call Centre.
• Resolve customer issues and secure payments.
• Responding to customer phone/correspondence queries and liaise with Statutory and Voluntary Agencies as required
• Follow up with customers in relation to rejected Direct Debits and establish reasoning behind failures.
• Evaluate appropriate actions by assessing customers’ payment and arrears profiles and prioritise action accordingly.
• Accurate and timely portfolio delinquency reporting in accordance with company policies.
• Review Aging Ledgers and Carry out system generated task requirements .
• Achievement of call volume and handling time targets, productivity targets and cash collection targets.
• Liaise with Management in the resolution or queries relating to outstanding payments .
• Daily and weekly progress reports to management on customer payment performance and issue resolution
• Support the credit policies to ensure that revenue is protected whilst maintaining competitiveness in the market place.
• Provide operational support in recovery of closed accounts; in progressing legal cases and court proceedings.
• Promote a culture of knowledge sharing and succession planning.
• Ensure the delivery of Credit and Collections key operational metrics.
• Liaise and assist cross functional teams in the pursuance of payment and application of cash receipts.
• Ensure compliance to company credit policy and relevant legislation.
Qualifications and Experiences:
• Previous Credit & Collections experience is essential
• Good working knowledge of Credit Management principles/processes.
• Excellent numeric skills and knowledge of principles involved in Credit Management
• Ability to work to targets and deadlines is a must
• Proven interpersonal, organisational, and communication skills
• Results Orientated, dynamic individual who is motivated by target achievement
• Ability to accept responsibility and demonstrate maturity within the role
• General computer literacy
• PC literate and high level of proficiency in MS packages – Excel, Word, Outlook
• Ability to interface professionally and positively with Customers in achieving account settlement/query resolution/payment advice
Applications, including current Curriculum Vitae should be sent to the undersigned. Canvassing will disqualify.
Human Resources Department
Bord Gáis Energy
One Warrington Place
Dublin 2.
E-mail: recruitment@bordgais.ie
CAREER OPPORTUNITIES WITHIN THE ORGANISATION
BORD GAIS IS AN EQUAL OPPORTUNITY EMPLOYER
